Frequently Asked Questions

Everything you need to know about shopping for your home at Beta.

What is the standard delivery time for furniture and decor?

Standard shipping typically takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.

Do you offer international shipping for home goods?

Currently, Beta ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.

What is your return policy for home products?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are non-returnable.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view order updates in the 'My Account' section of our website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.

Are your wood products sustainably sourced?

Yes, quality and sustainability are core to Beta. We partner with manufacturers who use FSC-certified timber and eco-friendly finishes to ensure your home is both beautiful and responsible.